Archive for March, 2009

Patient Persistence

Posted by <ADMINNICENAME> On March - 1 - 2009

I have a great success story from one of my reps that I want to pass on! This fellow met with a large corporate prospect of ours today; the client has 160 stores and 3,000 employees and is one of the biggest opportunities in his territory. The call went well and it looks like we will be providing them products and services on a go forward basis - enough business that they should end up as one of our top ten accounts over the next 12 months.

After hearing about this win, I logged in to our CRM to take a look at the length of the sales cycle with this client. I knew that we had been persuing them for the past three years and wanted to find out why this particular rep had succeeded where a previous rep had failed. The key to closing this client was patient persistance. The previous rep had ultimately found the buyer but had only put 4 activities (calls/emails) in over a 2 year period to try and book a face to face sales call.

The new rep, on the other hand, logged a persistant 18 activities over a 5 month period before booking the first meeting! 

I would encourage you to take a look at your stuck accounts/prospects and ask yourself if you have exhausted every possible avenue in gaining an appointment. Throw another call in (and let them know you will be following up on the message if they don’t return your call), send a letter, use their company internet to find a new contact or drop in in person. Get creative. Eventually you will be rewarded and your sales will grow substantially.

3 Wide 3 Deep

Posted by <ADMINNICENAME> On February - 16 - 2009

3 Wide 3 Deep

Expand Your Knowledge and Sphere of Influence

With any account or prospect there is almost always more than one point of contact that you can be working with. The goal of this program is to find as many of these people as possible to increase your penetration and ownership of the account. By focusing your efforts on expanding relationships to 3 different departments and speak to at lest 3 people in each of the business areas, you have a much better chance and maximizing the potential of your accounts.

When speaking to your customers, remember that all departments have product needs; you just need to find out what they are. If you have existing relationships to work with, once they are qualified, use these relationships to help you penetrate new areas of business.
Some areas of business to focus on are:

  • Marketing
  • Human Resources
  • Training
  • Corporate Office (Executive Assistants)
  • Purchasing/Procurement/Strategic Sourcing
  • Logistics
  • Customer Service
  • Sales
  • Promotions
  • Corporate Relations

On Demand CRM

Posted by <ADMINNICENAME> On February - 9 - 2009

My company uses Salesforce.com as our Customer Relationship Management (CRM) tool. I was going to write a positive review on my experience with salesforce.com, however Sf.com does a much better job of showcasing their product.

Instead of an article, here is a link that contains analyst CRM reviews, CRM white papers and CRM case studies:

http://www.salesforce.com/products/analyst_research.jsp

I haven’t used Siebel’s on demand CRM but here is a link to their site:

http://www.crmondemand.com/

 If you have any feedback on CRM please leave a comment.

The VITO Letter

Posted by <ADMINNICENAME> On February - 1 - 2009

The idea of the VITO letter comes from a mid-nineties book by Tony Parinello called Selling to VITO. VITO stands for Very Important Top Officer.

Basically, the VITO letter is supposed to get you in front of that hard to reach executive. Whether or not you believe in the effectiveness of Parinello’s version of the executive letter, there is no doubt that it makes sense to use a number of different mediums to reach decision makers.

One of those is the standard letter. A well crafted message followed by a phone call is always be a good practice. It is a great way to turn what would have been a difficult cold call into an easier, warm(ish) follow up call.

Below is a letter for you to start with. Please note that it is canned and bulky and I would never send it out as is, there is to much going on. I only include it as a guideline. If you really want to catch VITO’s attention consider adding a bold quote at the top of the letter, something very relevant to their business. Talk their language and do your research before sending. And most of all make sure you follow up with a call or you are wasting your time!

{Insert your mailing address}
{Insert your city, state and zip code}
{Insert your telephone number with area code first}
{Insert your e-mail address}

February 1, 2007
{Insert recipient’s mailing address}
{Insert recipient’s city, state and zip code}
Dear {Insert appropriate title (Mr., Ms., or Dr.) and the recipient’s last name}:

I am writing to introduce you to Your Company business management services and the benefits we can deliver to you and your business through Your Companies Network of over 5000 connected locations across the world. We offer a full menu of services that are part of most every company’s daily business needs.

Our Companies network reaches across nine countries with more than 5000 digitally connected locations, offering 24-hour access to leading-edge technology for product 1, product 2, product 3, product 4 and product.

Our Company employs over 100,000 associates and 10,000 technicians to ensure that you have the products you need, when you need them, and with the unsurpassed level of quality and service businesses have come to expect from us.

As the world’s leading provider of product 1 and business services, Our Company is able to extend our efficiencies and knowledge into your organization to help your company increase productivity and, subsequently, reduce costs. Your employees will spend less time with product and more time with customers. You will spend less money on product 1 and maintenance contracts.

At Our Company, we customize our solutions to fit the specific needs of your business, and we have the flexibility and scalability to act as a supplemental resource or to manage all of your needs as a committed outsourcing partner. We will conduct a free evaluation of your business management needs and develop a solution that is right for you. We will also dedicate an expert Account Manager to your company who will work with you to continually find ways to support your business.

I plan to call you {insert day and date} to discuss scheduling a needs analysis for your business. In the meantime, I have enclosed here a brochure that outlines our services and the benefits of putting Our Companies Network to work for you. If you would like to contact me before this date, please feel free to call me at {insert your telephone number}. Otherwise, I will look forward to speaking with you {insert day or date}.